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Advanced Outlook Plugin - License Activation Failed

Last updated on 27 September 2022

Admin
M-Files for Outlook (COM)

Overview

If you are receiving the "License activation failed due to invalid license, please contact Support" error.
 

Solution

Try removing the registry entry:
HKEY_CURRENT_USER\Software\M-Files\Advanced Outlook add-in for M-Files
Value name: License
Value type: REG_SZ

Steps needed:
  1. Close Outlook
  2. Remove that License value completely or fix the right license key for it directly in the registry.
  3. Restart Outlook.

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