Overview
When I attempt to install a license file for an add on, I see a "License decoding failed" or "License was not accepted" even though my Account Manager provided me with the license file and M-Files Server key together (matching). What do I do?
Solution
Perform this action from the machine that you are attempting to install the license.- Under Group Policy Editor, locate the following and remove the defined setting:
Computer Configuration >> Windows Settings >> Security Settings >> Local Policies >> Security Options >> "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing". - Set the setting to "Disabled"
- Reboot the machine.
- Download a new copy of the license and attempt to install it once again.
*If the above fails, please ensure that the firewall and antivirus programs do not interfere during the application of the license.
