Search
Welcome to M-Files Empower – our new support experience. We'd love to hear what you think!Give feedback
Home/Support and troubleshooting/Troubleshooting/Error resolution

Authorization error in Ment when generating a document

Last updated on 1 September 2025

Admin
M-Files Ment

Overview

Sometimes there can be an error situation when trying to generate a document in Ment. 

Here is an example of an authorization error in Ment when document is tried to be generated.

A screenshot of a computer     AI-generated content may be incorrect.

Solution

When this error appears one possible solution is to generate a new token so that connection to M-Files will be authorized. New token generation can be done from this place -> go to Home -> Organization settings -> 

A screenshot of a phone     AI-generated content may be incorrect.

When organization settings is clicked next window below will be opened.

A screenshot of a computer     AI-generated content may be incorrect.

click SSO tab -> click the "Issue a new token" -button. 

New token is now generated, and document generation should be working again.

Still need help?

On this page