Overview
M-Files Server service account may revert back to a Local System Account after an update causing Connection to External Database synchronization to no longer work.Solution
Examine the registry key paths carefully to ensure that you use the correct key. Add the same registry key setting to the four keys under HKEY_LOCAL_MACHINE\Software\Motive\M-Files\Common\Server.HKEY_LOCAL_MACHINE\Software\Motive\M-Files\Common\Server\MFServer
HKEY_LOCAL_MACHINE\Software\Motive\M-Files\Common\Server\MFServerAux
HKEY_LOCAL_MACHINE\Software\Motive\M-Files\Common\Server\MFDataExport
HKEY_LOCAL_MACHINE\Software\Motive\M-Files\Common\Server\MFIndexingManager
Value name
ServiceAccountName
Value type
REG_SZ
Description
Name of the gMSA. With this registry key setting, the M-Files services can be set to use gMSA instead of a local system account during installation or update to a newer M-Files version. Set the registry key separately for each key that is shown above.
Valid values
<domain>\<gMSA name>$
For example:
SERVER\gmsaaccount$
gMSA is going to be as follows
https://docs.microsoft.com/en-us/windows-server/security/group-managed-service-accounts/group-managed-service-accounts-overview
