Gathering Windows Event logs

This guide will provide instructions on gathering Windows event logs for delivery to M-Files Support. These logs can help to determine the underlying cause of an issue with both the M-Files Desktop client and M-Files Server.

When experiencing issues which result in application errors, these errors are written to the Windows Event Log, where they can be reviewed and used to help determine a root cause. The guide below provides the necessary steps to gather these logs, filter them, and upload them so that M-Files Support can review them and deliver them to R&D if necessary.

1)    Open Windows Event Viewer on the affected client workstation or server:

a.     This can be done via the search in Windows start menu or by pressing the Windows key + R, typing 'eventvwr.msc', and pressing OK.
b.     In the left-hand pane, select/drop down Windows Logs and select Application. These are the application logs for the workstation/server and where M-Files application errors are logged.

a.     It may be necessary to filter the log before delivery. However, the filtered log may not contain enough information, especially if there is another process or application which is contributing to the issue. If a filtered log has been requested, continue with the step below to filter the log.
b.     In the right-hand pane, select 'Filter Current Log..'. Select the desired time frame (e.g. 24 hours). Next, select M-Files, MFServer-<version>, and MFClient-<version> events from the 'Event sources' drop-down. These selections can vary depending on where the logs are being gathered from (client workstation vs server).

a.     Navigate back to the right-hand pane and select 'Save Filtered Log File As…'.
b.     Save the log file to a convenient location, such as the workstation's Desktop or Downloads folder. Ensure the file is saved as a '.evtx'.


c.     Select to include display information and choose the desired language (e.g. English).