Overview
You may get a "Not found" similar to the one below when importing a user group from AD in M-Files Admin (line numbers may vary depending on the M-Files version). This usually indicates a network connectivity issue between the M-Files Server and the AD domain controller.
PropertyPageImportUsers.cpp, 213, Not found. (0x8004000B)
PropertyPageImportUsers.cpp, 1435, Not found. (0x8004000B)
RPCMethodCallWithRetry.h, 50, Not found. (0x8004000B)
RPCMethodCallWithRetry.h, 50, Not found. (0x8004000B)
RPCLoginsAdmin.cpp, 1673, Not found. (0x8004000B)
RPCLoginsAdmin.cpp, 650, Not found. (0x8004000B)
RPCLoginsHelper.cpp, 3592, Not found. (0x8004000B)
LDAPHelper.cpp, 883, Not found. (0x8004000B)
LDAPHelper.cpp, 1012, Not found. (0x8004000B)
(M-Files <version> <timestamp>)
Solution
Ensure the network connection between the M-Files Server and the AD domain controller works. More precisely, we have seen this error, at least when the traffic to port 3268 is blocked, e.g., by a firewall. Ensure the M-Files Server can connect to the domain controller's port 3268 and nothing blocks the traffic to that port. Also, port 3289 might need to be open.
You can use, e.g., a command like below in Windows PowerShell to test the connectivity.
test-netconnection -computername <IP address of DC> -port 3268
See more information about the used ports in Microsoft documentation, e.g., here (note that this is an external link not maintained by M-Files).
