Symptoms
When trying to launch M-Files, similar error messages are displayed:
CustomControlSite.cpp, 1051, 'jQuery' is undefined (0x80040008)
Home Screen: jquery.placeholder.js, 16, 'jQuery' is undefined (0x80040008)
MErrorHelper.cpp, 2395, 'jQuery' is undefined (0x80040008)
CustomControlSite.cpp, 1051, Object doesn't support this property or method (0x80040008)
Home Screen: jquery-3.1.1.min.js, 3, Object doesn't support this property or method (0x80040008)
MErrorHelper.cpp, 2395, Object doesn't support this property or method (0x80040008)
CustomControlSite.cpp, 1051, '$' is undefined (0x80040008)
Home Screen: home_common.js, 75, '$' is undefined (0x80040008)
MErrorHelper.cpp, 2395, '$' is undefined (0x80040008)
CustomControlSite.cpp, 1051, Object expected (0x80040008)
Home Screen: home.htm, 85, Object expected (0x80040008)
MErrorHelper.cpp, 2395, Object expected (0x80040008)
Cause and Reason
This is a common error in Windows 7 and Windows Server versions that have Internet Explorer 10 installed by default. IE10 lacks certain element handling functions needed to render the M-Files user interface and an error is generated.
Solution
The issue is resolved by updating Internet Explorer to latest version.
