Fixing When Smart Classifier Gets Stuck

Overview

In some cases, Smart Training Classifier has gotten stuck where Training has started and is in progress but never completes.

This is a known issue, ID 166085, found with Smart Classifier that is expected to be fixed in the March '23 release (Version 23.3 or greater).

Solution

If you encounter this issue, you can clear it by:

1. Copy the instance ID from M-Files Smart Classifier Background Tasks.  It is shown on the dashboard. 
2. Disable the Background Tasks via the Configuration tab and Save.
3. Go to Custom Vault Data > Namespace Registry.  On the Advanced tab, add the following namespace (replace the instance ID with the one you got from step 1).  Save.

   1. {
          "namespaces": [
              {
                  "group": "Smart Classifier",
                  "type": "MFAdminConfiguration",
                  "namespace": "a3b1a26eb10a465783a56cd93d624288.SharedSettings",
                  "label": "Smart Classifier Indexer Dashboard",
                  "domainDescription": "Smart Classifier Indexer Dashboard"
              }
          ]
      }

      
       
4. Go to Custom Vault Data > Named Values > Smart Classifier > Smart Classifier Indexer Dashboard > Configuration.  Set CurrentTrainStart to "0001-01-01T00:00:00" and set TrainingInProgress to false.  (Note the quotation marks for CurrentTrainStart). Save.
5. Go back to M-Files Smart Classifier Background Tasks, enable, and Save.  Hopefully, now you will have the "Start Now" option (or training will start automatically).