Overview
In some situations when Adobe Sign integration does not seem to be working well, you may need to enable and review its advanced logs. This article explains how to enable these logs.
Solution
You need a vault administrator account to set these options.
- Open M-Files Admin, expand the vault, select Configurations and on the right-hand side expand Other Applications and select M-Files for Adobe Acrobat Sign.
- Expand the Logging Configuration node, and start enabling the settings per the screenshot below:
- Enabled: Yes
- Under Default Target, set Enabled: Yes and Default Level: Info.
- Click Save at the top right-hand corner.
Logging is enabled immediately after you click Save.
Reproduce the issue and disable logging.
See below for the log location and additional options.
Do not modify other settings unless explicitly instructed.
Log Location and Other Settings
These logging capabilities step on the M-Files Logging Framework, and so the targets and their settings are uniform for all applications using it:
- https://developer.m-files.com/Frameworks/Logging/
- https://developer.m-files.com/Frameworks/Logging/Targets/
In an on-premises installation, the path for the Default Target for Adobe Sign app is
C:\Program Files\M-Files\Server Vaults\{VaultName}\AppLogs\2E8F2A3C-D1C7-464F-8D59-4B12325DB382
Where the last part is the ID of the app, and generally the path is under the secondary vault data (in case you changed it from the default shown above).
Typically, the Default Target and the Event Log Target are easy to set up and can also be used in M-Files Cloud. There, you can get the Default Target logs from M-Files Manage. On Premises you can also use the File Target for a custom file location.
If you choose different targets, follow the documentation above for more details.
