Overview
This article explains how work continues in M-Files after an error in software has been identified or new feature request has been suggested to M-Files support by a customer and M-Files support closes the customer case.
Process after customer support closes the customer case
Typically the fix/implementation time frames vary greatly depending on several factors, like the importance of a fix/new feature, the complexity of the implementation, and how many customers have requested for the feature or reported the bug to affect their operations. R&D constantly evaluates and prioritizes the open issues based on those kinds of criteria. For example, bugs that might compromise security are fixed asap regardless of how many customers (even none, if we notice something like this ourselves) have reported the problem, while the priority of usability improvements or new features that are not specified in our own development road maps is affected more by the number of customers who request for them, and may take months or longer to implement, if they don't get much attention from customers.
We will inform you of bug fixes and improvements in release notes with the issue ID on our website here: www.m-files.com/release-notes
