Overview
Users might get the "BAD_REQUEST: You are not authorized to send documents for signature." error with M-Files for Adobe Acrobat Sign Vault application when trying to send a document for signature.
The full error stack of the error message is the following (Details - Copy to Clipboard):
DlgChangeState.cpp, 678, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultDocumentOperations.cpp, 3416, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultDocumentOperations.cpp, 3468, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
ElectronicSignatureUIHelper.cpp, 239, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultSignatureOperations.cpp, 193, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
ThreadOutCaller.cpp, 67, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
ThreadOutCaller.cpp, 583, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultMethodCallTasks.cpp, 5007, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
CoVaultMountingDocumentOperations.cpp, 3274, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
DocumentCache.cpp, 11635, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
DocumentCache.cpp, 11744, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
DocumentCache.cpp, 20192, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCMethodCallWithRetry.h, 35, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCMethodCallWithRetry.h, 35, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperations.cpp, 13128, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperations.cpp, 7392, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
MCallInLoop.h, 521, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperationsHelper.cpp, 4259, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperationsHelper.cpp, 3817, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperationsHelper.cpp, 9455, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
RPCDocumentOperationsHelper.cpp, 10125, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultDBSessionEvents.cpp, 383, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultDBSessionEvents.cpp, 1717, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultScriptSessionTemplates.cpp, 275, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultScriptSessionTemplates.cpp, 340, Script execution failed. ((BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges: 3496-7)) (0x800408BB)
VaultScriptSessionTemplates.cpp, 340, One or more errors occurred. (0x80131500)
VaultScriptSessionTemplates.cpp, 523, One or more errors occurred. (0x80131500)
CoActiveScriptSite.cpp, 897, One or more errors occurred. (0x80131500)
CoActiveScriptSite.cpp, 739, One or more errors occurred. (0x80131500)
BeforeCheckInChanges::AdobeSignVaultApp.MFEventHandlerBeforeCheckInChanges, 22, One or more errors occurred. (0x80131500)
CoDynamicCLRObjectWrapper.cpp, 552, One or more errors occurred. (0x80131500)
CoDynamicCLRObjectWrapper.cpp, 322, One or more errors occurred. (0x80131500)
ManagedError.cpp, 149, One or more errors occurred. (0x80131500)
VaultApplicationBase.cs, 275 (IL:67), One or more errors occurred. (0x80131500)
VaultApplicationBase.cs, 924 (IL:92), One or more errors occurred. (0x80131500)
MethodInfo.cs, 264 (IL:336), One or more errors occurred. (0x80131500)
VaultApplication.cs, 2406 (IL:3674), One or more errors occurred. (0x80131500)
MFAdobeSign.cs, 115 (IL:182), One or more errors occurred. (0x80131500)
M-Files for Adobe Acrobat Sign 2.2.125: [Boolean Wait(Int32, System.Threading.CancellationToken)], IL:67, One or more errors occurred. (0x80131500)
M-Files for Adobe Acrobat Sign 2.2.125: [Void ThrowIfExceptional(Boolean)], IL:17, One or more errors occurred. (0x80131500)
MFAdobeSign.cs, 102 (IL:18), Error calling CreateAgreement: {"code":"BAD_REQUEST","message":"You are not authorized to send documents for signature."} (0x80131500)
MFAdobeSign.cs, 441 (IL:1755), Error calling CreateAgreement: {"code":"BAD_REQUEST","message":"You are not authorized to send documents for signature."} (0x80131500)
(M-Files 22.4.11321.4 2023-05-10T09:40:29.015Z)
Solution
This error comes from Adobe Acrobat sign service and indicates the lack of sufficient permissions to send documents for signing. Please verify that the user has “User can send documents” activated in the Adobe Admin console.
More information via this link:
https://helpx.adobe.com/sign/using/add-users-to-account.html
Note: This link is not maintained by M-Files.
