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Home/Support and troubleshooting/Troubleshooting/Error resolution

You cannot log into a vault, because you have not allowed the application to run error in M-Files

Last updated on 22 December 2025

Admin
Vault Login

Overview

First time when trying to log into a vault the system will ask permission to run code on the computer:

 A screenshot of a computerAI-generated content may be incorrect.

If disallowed something like the following error will appear:

A black text on a white backgroundAI-generated content may be incorrect. 

It is not possible to access the vault without allowing the request. If the request is cancelled or disallowed it will be asked again when you try to access the vault.

Solution

If you haven't allowed the applications to run code on your computer but the question is not asked again when you try to log in a vault you might only get the error message and be unable to access the vault.

You can resolve the situation by destroying local data for that vault. Steps by steps for destroying local data are informed here: Clear Local Cache and Destroy Local Data.

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