Overview
This article describes how concurrent licenses are shown for admin users in M-Files cloud vault.
Admin users can check how licenses are reserved from either M-Files Manage or M-Files Admin and may notice that the amounts are different.
M-Files Manage displays the amount reserved in all the available instances in the cloud environment.
Example: 2 users logged into "cloud server instance 1" and 3 users logged into "cloud server instance 2", making the total reserved licenses 5.
M-Files Admin connects to a single server instance in the cloud and displays the amount reserved in that one.
From the previous example, 2 users logged into "cloud server instance 1", making the total 2.
This can cause a situation where you think a user should be able to use a concurrent license to login, but there are no concurrent licenses available.
Solution
You can configure automatic logout times; documentation is available here. This helps in most cases to keep unused licenses free.
During an acute need for a concurrent license:
- Login to M-Files Admin and view logged-in users.
- If you can't see concurrent licenses listed, select the server from the left side tree view.
- Use action "Disconnect" and "Connect" as needed.
- Use the action "Force Logout" for inactive concurrent license users.
