Overview
In case you have issues with external file sources, there are specific logs that can be enabled to provide more information about the issue.
Solution
You can enable logs with these server-side registry settings:
[HKEY_LOCAL_MACHINE\SOFTWARE\Motive\M-Files\<version>\Server\MFServer\Logging]
"Enabled"=dword:00000001
"EnableVerboseLogging"=dword:00000001
"LogDir"="%TEMP%\MFilesLogs"
"FlushIntervalInSeconds"=dword:0000000a
"LogCategories"=dword:00000004
By default, the location of log files is %TEMP%\MFilesLogs. (In test environment: C:\Windows\Temp\MFilesLogs)
Enabled and EnableVerboseLogging are set to 0 by default. To enable logging, change the values to 1. There is no need to restart M-Files Server service.
Please repeat the issue with the registry keys set and send those logs to M-Files Support by following these instructions: /article/How-to-Send-Files-via-CryptShare-Portal
After the needed logs are gathered, these registry keys should be set back to default values.
