Overview
When you have sent an email response to a discussion related to an already closed support case, you will receive an automatic reply with "EMAIL REJECTED" text in its subject line.
The message says that you have tried to send an email response to a support case, but the related case has already closed. The message advises you to record a new support case. This article instructs you on how to create a new case.
Solution
Please create a new support case via the M-Files Customer Support Portal.
If the new case is related to or continues an earlier support case, it's a good idea to mention the earlier case's number/ID in the description. This way, M-Files Support will be aware of the matter and continue the investigation based on the details of the earlier case. The case number can be found in the welcome message you received when you created the older case, or you can find it at the end of the email responses you received from the M-Files Support team.
