Overview
When troubleshooting an on-premise Hubshare installation, you will need to get the product logs from the server to fix the issue encountered.
Solution
Before the 5.0.11.x version of Hubshare:
The logs are available in: C:/Logs/…
They are split into two kinds of files:
- <instance_name>_web-<date>.log
- <instance_name>_background-<date>.log
Example:
Since the 5.0.11.x version of Hubshare:
The logs are available in your Storage folder, by default it is: C:\Hubshare\Storage\
But you could have a different path if you chose a different location during your Hubshare installation.
They are split into two kinds of files:
- BackgroundWorker_<date>.log
- WebApp_<date>.log
Example:
To send us the logs, compress them (choose the ones related to the date of the issue) to a .ZIP package and send them to M-Files Support by following these instructions: /article/How-to-Send-Files-via-CryptShare-Portal
