Overview
In case there are issues with background processes run on the M-Files and additional information is requested by M-Files support, there are specific logs that can be enabled. Please send those logs to M-Files support for further investigation.
Solution
You can enable logs with these server-side registry settings:
[HKEY_LOCAL_MACHINE\SOFTWARE\Motive\M-Files\<ersion>\Server\MFServer\Logging]
"Enabled"=dword:00000001
"EnableVerboseLogging"=dword:00000001
"LogDir"="%TEMP%\MFilesLogs"
"FlushIntervalInSeconds"=dword:0000000a
"LogCategories"=dword:00000200 (512)
By default the location of log files is %TEMP%\MFilesLogs. (In test environment: C:\Windows\Temp\MFilesLogs.)
Enabled and EnableVerboseLogging are set to 0 by default, change the values 1 to enable logging. No need to restart M-Files Server services.
You can send the logs to M-Files Support via CryptShare Portal, see instructions here: /article/How-to-Send-Files-via-CryptShare-Portal
